FAQ

1-What is Edulyrics?

Edulyrics creates personolaized products that aim to inspire children and their families to feel closer and more connected to their Arabic language. We are a team of artists, writers, designers, musiciens and dreamers who aim to tailor creative content revolving around Arabic language, promoting a sense of belonginess and attachment to our mother tongue. 

2- Can I return the book, song, posters, or exchange them?

Each work is individually tailord and customized. Once order is confirmed, changes or refunds are no longer possible.

3-How can I customize my product?

It's so easy! Once product is selected and added into your carts, you will be notified via email to provide us with the details needed to make sure your product is crafted to your needs.

We can sum it all up in 3 easy steps:

Step 1 –select the item

Step 2 – fill out the information form

Step 3 - Send it back to us and you're all set!

4-What types of personalized gifts do you offer?

We offer a variety of personalized gifts, including custom songs, personalized books, and bespoke apparel. Each product can be tailored to fit your specific needs and preferences.

5-How do I personalize a gift?

Personalization options vary by product. For songs, you can provide details like the occasion and names. For books, you can include names and personal messages. For apparel, choose styles and add custom text or images.

6-How long does it take to create my personalized gift?

Production time varies by product. Typically, personalized songs and books take 5-10 business days, while apparel can take 7-14 business days. Please check individual product pages for specific timelines.


7-What if I make a mistake in my personalization details?

Please double-check your details before submitting your order. If you notice a mistake, contact us within 24 hours, and we’ll do our best to accommodate your request.

8-Do you offer gift wrapping or special packaging?

Yes, we offer gift wrapping and special packaging options at checkout to make your gift even more special.

9-What is your return policy for personalized gifts?

Due to the custom nature of our products, we generally do not accept returns or exchanges unless there’s a manufacturing error. Please contact our customer service for assistance.

10-Can I order in bulk for events?

Absolutely! We offer bulk ordering options for events such as weddings, parties, and corporate gifts. Please contact us for more details and special pricing.

11-Do you ship internationally?

Yes, we ship to various international locations. Shipping times and costs may vary, so please check our shipping policy for more information.

12-How can I contact customer service?

You can reach our customer service team through our contact page, via email, or by phone. We’re here to help with any questions or concerns you may have.